Privacy
Policy.

1. Introduction

Sparkorps ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy describes how we collect, use, share, store, and protect personal information when you:

• Visit our websites or applications;
• Use our products, platforms, or services;
• Interact with us via email, phone, forms, or other channels;
• Otherwise engage with us in the course of our business.

By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our Services.

2. Scope of this Policy

2.1 What This Policy Covers

This Privacy Policy applies to all personal information we process through our websites, applications, platforms, products, and services.

2.2 What This Policy Does Not Cover

This policy does not apply to:

• Third-party websites or services linked from our Services;
• Information you provide directly to third parties;
• Customer Data processed by us on behalf of our business clients (covered by separate Data Processing Agreements);
• Anonymized or aggregated data that cannot be used to identify you.

3. Information We Collect

We may collect the following categories of information:

3.1 Information You Provide

• Identity information — name, title, company name;
• Contact information — email address, phone number, mailing address;
• Account information — username, password, preferences;
• Billing information — payment method, billing address, transaction history;
• Communications — messages, feedback, support requests, survey responses;
• Content — files, documents, or materials you submit.

3.2 Information Collected Automatically

• Device information — IP address, browser type, operating system, device identifiers;
• Usage information — pages visited, features used, time spent, clicks, referring URLs;
• Location information — approximate location derived from IP address;
• Cookies and similar technologies — see Section 7 for details.

3.3 Information from Third Parties

• Business partners — information received through partner integrations;
• Public sources — information from public databases or professional networks;
• Service providers — information from payment processors, analytics providers, or marketing partners.

4. How We Collect Information

We collect information through:

• Direct interactions — when you register, contact us, or use our Services;
• Automated technologies — through cookies, logs, and analytics tools;
• Third-party sources — from partners, service providers, and public databases;
• Business relationships — during sales, contracts, and service delivery.

5. How We Use Information

We use personal information for the following purposes:

• Providing Services — to deliver, operate, and maintain our products and services;
• Communication — to respond to inquiries, send transactional messages, and provide support;
• Account management — to create and manage your account;
• Billing and payments — to process payments and manage subscriptions;
• Improvement — to analyze usage, improve features, and develop new capabilities;
• Security — to detect, prevent, and respond to fraud, abuse, or security incidents;
• Marketing — to send promotional communications (with consent or opt-out rights);
• Compliance — to comply with legal and regulatory obligations.

6. Legal Basis for Processing

Where required by law (such as under GDPR), we process personal information based on the following legal grounds:

• Contract — processing necessary to perform a contract with you;
• Legitimate interests — processing for our legitimate business interests, balanced against your rights;
• Consent — processing based on your explicit consent (which you may withdraw at any time);
• Legal obligation — processing necessary to comply with applicable law;
• Vital interests — processing to protect life or safety where necessary.

7. Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device that help websites function and improve user experience.

7.2 Types of Cookies We Use

• Essential cookies — required for the Services to function (e.g., authentication, security);
• Performance cookies — help us understand how visitors use our Services;
• Functionality cookies — remember your preferences and settings;
• Marketing cookies — used to deliver relevant advertising (only with consent).

7.3 Managing Cookies

You can control cookies through your browser settings or through our cookie preference center. Disabling certain cookies may affect the functionality of our Services.

8. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers — vendors who help us operate our business (hosting, analytics, payment processing);
• Business partners — partners we work with to deliver integrated services (with your consent where required);
• Affiliates — our subsidiaries and affiliates under common control;
• Legal authorities — when required by law, legal process, or to protect rights and safety;
• Successors — in connection with a merger, acquisition, or sale of assets.

All third parties are contractually obligated to protect your information and use it only for the purposes we specify.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. When we transfer personal information internationally, we implement appropriate safeguards, including:

• Standard Contractual Clauses approved by the European Commission;
• Adequacy decisions issued by relevant authorities;
• Other lawful transfer mechanisms as required by applicable law.

10. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law.

When determining retention periods, we consider:

• The duration of our relationship with you;
• Legal, tax, and regulatory requirements;
• The risk of harm from unauthorized use or disclosure;
• The purposes for which the data was collected.

When data is no longer needed, we securely delete or anonymize it.

11. How We Protect Data

We implement appropriate technical and organizational measures to protect personal information, including:

• Encryption of data in transit and at rest;
• Access controls and authentication measures;
• Security monitoring and incident response procedures;
• Employee training and confidentiality obligations;
• Regular security assessments and audits.

While we take reasonable steps to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

12. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access — request a copy of the personal information we hold about you;
• Right to correction — request correction of inaccurate or incomplete information;
• Right to deletion — request deletion of your personal information, subject to legal limitations;
• Right to restrict processing — request limitation of how we use your information;
• Right to data portability — receive your information in a structured, machine-readable format;
• Right to object — object to certain types of processing (such as direct marketing);
• Right to withdraw consent — withdraw consent at any time where processing is based on consent;
• Right to lodge a complaint — file a complaint with your local data protection authority.

To exercise any of these rights, please contact us using the details in Section 16. We will respond within the time required by applicable law.

13. Children's Privacy

Our Services are not directed to children under the age of 16 (or the age of digital consent in your jurisdiction). We do not knowingly collect personal information from children.

If we learn that we have inadvertently collected personal information from a child, we will take reasonable steps to delete it promptly. If you believe a child has provided us with personal information, please contact us.

14. Third-Party Services

Our Services may contain links to, or integrations with, third-party websites, applications, or platforms. We are not responsible for the privacy practices of those third parties.

We encourage you to review the privacy policies of any third-party services you access through our Services.

15. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we do:

• The revised policy will be posted on this page;
• The "Last Updated" date will reflect the change;
• Material changes will be communicated via email or in-product notice where required by law.

Your continued use of our Services after changes take effect constitutes acceptance of the revised policy.

16. Contact Us

If you have questions about this Privacy Policy, or wish to exercise your privacy rights, please contact us: